Alejandro's Online Resume
Visit Number

Alejandro
Falber

A Miami address
786 307-6085
alefalber@gmail.com
Miami FL, 33172

OBJECTIVE:



Seeking a position in a company where I can launch my career and build a valuable skill set.

RELEVANT SKILLS:

  • Certified AWS Cloud Practitioner
  • Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
  • Window, Mac OS X, Android, Linux
  • SQL - MySQL Workbench and Microsoft SQL Server Management Studio
  • ServiceNow
  • Crestron XIO Cloud
  • Microsoft Teams Admin Portal
  • AirWatch Mobility Management
  • Quick to follow new procedures and processes with little to no error.
  • Excellent customer service
  • Bilingual English/Spanish
  • Demonstrated ability to research and consolidate information
  • Excellent organizational and time management skills
  • Self-motivated, hard worker, proactive, and a positive attitude
  • Organized and detail oriented
  • Strong communication skills
  • Ability to multitask and perform task under pressure


    • Employment history and responsibilities:

    Vitas Healthcare (February 2019 - Present)

    IT Service Desk Lead - Video Conference Support - Access Management

  • Have keen knowledge of the company and apps supported in order to understand the end user experience.
  • Tier two support for Vitas custom Microsoft PowerApps. Perform queries to offer enough evidence and documentation to different support teams.
  • As part of Access Management team. I manage access to different resources within the company drive by Active Directory objects and Office 365 Admin Portal.
  • Create and manage different accounts.
  • Manage Mobile Devices using VMware AirWatch.
  • Collaborate with diferent IT Teams, discussing strategies and procedures that the Service Desk will execute
  • Offer clear documentation following troubleshooting, running queries, anylising and compiling data.
  • Provide a pleasant IT experience supporting end users.
  • Train new members of the Service Desk.

    • Fresenius Kidney Care (September 2018 to February 2019)

    Patient care technician (PCT)

  • Dialysis treatments.
  • Patient assessments, perform dialysis evaluation, weight and vital signs with initial identification of patient, monitoring and post dialysis data collection.
  • Prepare, organize, and efficiently utilize supplies and equipment to prevent wastage.

    • Green view Hotel (December 2011 to February 2019)

    Front desk clerk

  • Direct interaction with guest and customers.
  • Register guests and assigns rooms. Accommodates special requests whenever possible.
  • Assists in preregistration and blocking of rooms for reservations.
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

    • Desktop Support at Middle School Tupac Amaru (September 2007 - June 2009)

  • Supported computer lab operations according to school policies
  • Provided help desk support to users
  • Troubleshoot and diagnosed equipment malfunctions
  • Performed maintenance and repair on equipment
  • Trained staff on how to use new technology
  • Maintained records of activities undertaken in the computer lab
  • Keeping inventory of parts

    • EDUCATION:

    College

  • Miami Dade College Associate.
  • Microsoft Certified: Azure Fundamentals
  • AWS Certified Cloud Practitioner



    • High School

  • Instituto Politecnico de Informatica Martires de Chile
  • Internship at The Metropolitan Bank of La Habana

    • REFERENCES:



    Available upon request